Privacy Policy

Sugar & Lime is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or make a purchase from us.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely via third-party processors)

Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the Website

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you (e.g., order updates, customer service)

  • Improve our Website and customer experience

  • Comply with legal obligations

  • Send promotional emails (only if you have opted in)

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with trusted third parties to help us operate our business, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery and logistics providers

  • Website analytics services (e.g., Google Analytics)

These third parties are obligated to keep your information secure and only use it for the purposes specified.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze website traffic

  • Remember your preferences

You can control cookie settings in your browser or through our cookie consent banner (if applicable).

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Correct inaccuracies in your personal data

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us at [your email address].

6. Data Security

We take reasonable steps to protect your data using industry-standard security measures. However, no online platform can guarantee 100% security.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

8. Children’s Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised "Effective Date." We encourage you to review this page regularly.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
[email protected].uk
0151 207 5320
Unit 1, 105 Boundary Street, Liverpool, L5 9YJ